by Amylia
New Member

Unlocking iphone6

Hi, I've requested my iphone6 to be unlocked few days ago. Right after i called them, I received a text of authorisation code and also information that it will take 48h to unlock it. But up till today, I haven't received any text message about the unlocking process is completed. Do I need to wait for 10 days? Or should I call to get confirmatiob about this matter? 

Thank you.

2 REPLIES 2
by Profile closed
Not applicable

Re: Unlocking iphone6

Hello @Amylia have you tried a SIM card from another network in? If the unlock has been processed the device should notify you to update over WiFi/iTunes to finalise the unlock. If the device sits on 'No Service' and does not notify you or receive any signal at all it is still locked. 🙂

by
EE Employee

Re: Unlocking iphone6

Hi @Amylia and welcome to the community.

 

Please pop another network SIM card into the device and perform a back up and restore.

 

This process will prompt the unlock to be completed.

 

Many thanks,

 

Lee

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