20-06-2018 03:44 PM
I tried unlocking my iphone before leaving the UK and travelling to India but did not receive the texts messages with the information needed before leaving the country.
How do I receive these messages/ unlock my phone now i am abroad?
20-06-2018 03:48 PM
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form and giving the mobile number that it originally came with. It will first show your current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.
20-06-2018 04:02 PM
I have done this but not received the txt messages i was told i would receive in 72 hours.
“Apple iPhone / iPad - you'll get instructions on unlocking your device by SMS within 72 Hours.”
20-06-2018 04:07 PM
@Pete1Mess The message said you should receive it within 72 hours not that it will be 72 hours as unlocking can take up to 10 days.
Just to inform you EE will not unlock a device until it is six months old starting from the time of purchase.
20-06-2018 04:18 PM
Hi and welcome to the community @Pete1Mess
We do have to allow up to 10 days for any unlocking request to be actioned.
If you still have not received any instructions via text or email please let us know and we can chase.