28-10-2017 06:54 PM - edited 28-10-2017 06:57 PM
@T-aiwob95: You don't need to top-up anything as EE unlocks PAYG phones for free.
Did you buy that iPhone on or after 1 November 2015?
29-10-2017 08:15 AM
@T-aiwob95 EE will unlock a payg phone for free and as soon as you get it. EE will unlock it for free if you got the device yourself from EE and you are using the number/SIM card that came with the device at the time.
if you didn’t get it yourself from EE you have to pay to get it unlocked (£8.99). The only issue you might have is if the device was someone else contact device and 6 months haven’t passed since the device was purchased from EE. EE will only unlock a contract device 6 months after it was purchased.
If you have to pay to get the device unlocked you have to call customer services todo this and you have to pay via credit/debt card.