05-07-2017 12:16 PM
I'm trying to help out a friend of mine who is living in the Netherlands (I'm also from the Netherlands). She recently went with her son to the UK to see her sister. When she was there, her sister gave him her old iPhone 6 so he could use that phone over in the here in the Netherlands. Unfortunately, the phone appears to be locked so he can't use it with a Dutch simcard.
Is there any way to unlock it? They (and I) don't have the means to call to the UK.
05-07-2017 12:22 PM
@Ashram Without the means to call EE customer services the device can not be unlocked.
The original owner of the device who got the device directly from EE themselves could request the unlock as the device was on their account.
05-07-2017 03:04 PM
05-07-2017 06:38 PM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You could call that Freephone no. over Skype for free. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.