24-01-2017 11:11 AM
I purchased a brand new iPhone 6s from Carphone warehouse some time early last year(so I have had the device longer that 6 months). It was brand new and not second hand. The fact this phone is not the device that is used it registered on my EE account when I log in.
I requested for the phone to be unlocked and it is saying that the IEMI number does not match but I am confused that it is not registering as it was brand new at purchase and It is acknoledged this is the used phone and when I got the old unlocked device that was recieved at purchase it would not unlocked that one as again it was saying iEMI number did not match even though it did.
This is very frustrating and I need this phone unlocked as soon as possible
24-01-2017 11:26 AM
To unlock a phone not purchased direct from EE & therefore not registered to EE you need to call Customer Services to put you in touch with the Unlocking Team to request an Unlock Code. Use the landlines numbers in my sig. You will be asked for your email addy. They will take payment (of £8.99) from any valid bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock.
24-01-2017 01:21 PM
@kec123 You will need to ask when you call. But I very much doubt it as the device is not part of your contract.