by Kellow Investigator
Investigator

Unlocking for a non customer

I just bought this phone via Amazon and it was renewed... So I'm in the USA and I have no idea what EEUK IS so I was wondering if you can unlock my phone please and let me use it in the USA. If not I need to send it back..please help me with this. What do I need to do?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unlocking for a non customer

Hi @Kellow 

 

There are many threads on unlocking.

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
5 REPLIES 5
by Grand Master
Grand Master
Solution

Re: Unlocking for a non customer

Hi @Kellow 

 

There are many threads on unlocking.

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Kellow Investigator
Investigator

Re: Unlocking for a non customer

I cant  call international. and theres no chat for them to help me. im not a customer and i dont live in the UK. This is the only way i have to get help on unlocking the phone.

 

by Grand Master
Grand Master

Re: Unlocking for a non customer

@Kellow  as a non-EE customer and purchasing a secondhand phone the only way you can request to unlock it is to call and use a UK debit or credit card to pay the unlocking fee.    EE don’t provide any other way for 2nd purchased devices. 

by Grand Master
Grand Master

Re: Unlocking for a non customer

@Kellow : To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by Kellow Investigator
Investigator

Re: Unlocking for a non customer

Thanks, but like I said I can't call to UK and I have already sent the phone back. Thanks tho
 

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