by eshwe Investigator
Investigator

Unlocking before paying early termination?

Hi all, I terminated my contract early and am yet to pay the early termination as it hasn't come out of my account yet (I was quoted 14 days approx last week). I haven't received anything from EE about how to unlock my phone and this request was made over 2 weeks ago.

 

Will I only get instructions for unlocking AFTER the early termination fee has been paid? I want to sell the phone sooner rather than later. I tried calling EE but gave up after 10 minutes of waiting and there's no option on the menu for this.

7 REPLIES 7
by eshwe Investigator
Investigator

Re: Unlocking before paying early termination?

Sorry I meant to add the early termination will come out as a direct debit. If I could pay it now to get the ball rolling I would but again it's impossible to talk to anyone on the phone about this.

by Grand Master
Grand Master

Re: Unlocking before paying early termination?

Unlocking is separate from cancelling. You need to apply for unlocking. They don't just send them to you.

 

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by eshwe Investigator
Investigator

Re: Unlocking before paying early termination?

Hi there, i requested in the shop when my then stolen phone was found and it need un-blacklisting. I spoke to someone on the phone about them unlocking it and they took my contact details but never heard anything since.

by eshwe Investigator
Investigator

Re: Unlocking before paying early termination?

Sorry I'm submitting my responses without including everything. My phone was stolen so I cancelled the contract as I only had 3 months left. Got a new contract and ported my number to Vodafone - Ee said as my contract was cancelled I'd get it unlocked for free so requested that and nothing heard so far.

by Grand Master
Grand Master

Re: Unlocking before paying early termination?

If I were you I'd fill in the online locking form.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by eshwe Investigator
Investigator

Re: Unlocking before paying early termination?

ok thanks I will give it a go. It wants the IMEI number (go figure) so will fill it out this weekend.

by
EE Community Support Team

Re: Unlocking before paying early termination?

Hi @eshwe


Welcome to the community.

 

I think filling in the online form is the best way to go here.

 

Alternatively, if you get in touch with our customer service team, they'll be able to check if the original request went through.

 

Chris

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