11-07-2017 08:23 PM
I have an old Nokia Lumia Pay As You Go phone that I'd like to unlock. I tried filling in the online form - device not recognised.
Well, of course not. It would be the first time ee customer service actually works when you need it. Reminds me of the time the genius in the call centre told me a sim card would magically activate itself after being bought. Good times.
And of course there's no way to call any of the approximately 300,000 service numbers from Ireland.
It's just a silly old Lumia, ee. Why can't you let me have this one thing? Why do you pretend you don't recognise it? You're bloody useless, as always. There's a reason I'm telling everyone to stay a mile away from you.
11-07-2017 09:27 PM
Given your obvious hatred of EE, why don't you use a third party unlocking service to unlock your old Nokia phone?
Just search Google or go down your local market/third party repairing store.
11-07-2017 09:36 PM
Simple. Because EE keeps advertising that they will unlock PAYG phones for you, and I hate being lied to. If I sign the T&Cs, I'm bound to them as well. EE doesn't get to promise they will deliver a service and then go "aww, you're out of luck mate, sorry" whenever it suits them.
Happens all the time with this joke of a company.
11-07-2017 10:03 PM
Did you buy this PAYG phone yourself new direct from EE?
11-07-2017 10:23 PM
To unlock an EE phone from abroad you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
12-07-2017 07:28 AM - edited 12-07-2017 07:29 AM
They will take payment (of £8.99) from any valid UK bank card.
Of course they do. That's why all those handy online forms don't work, they want to spring a surprise fee on customers. Not like ee to be upfront about costs.
These company practices need to be banned. What a bunch if criminals.
12-07-2017 07:50 AM
@LexAntonia Did you register this device with the SIM card that came with the device?
12-07-2017 08:35 AM
Good morning @LexAntonia
Thanks for taking the time to join and post in community.
Just to add to this, I would advise to have a look at our Unlocking your EE mobile phone or device support article if you get a chance.
If the device is second hand, then you will need to please see our How to unlock a second-hand phone or device locked to EE support article.
Please follow the process that is applicable to yourself.
I hope you get things sorted out to resolve this.
14-07-2017 06:41 PM
Thank you, Richard, for your lovely canned response. Especially thank you for linking me to your Unlocking your EE mobile phone or device support article - however, the advice given there does not work for me, which I outlined in my very first post, as this is the very reason I made this thread in the first place.
Is it any wonder I'm disappointed with EE when the advice I'm getting is literally "hey, have you tried doing what you just said didn't work?"
And no, I will not be paying EE 8.99 for a code that, going by other threads in this community, is by no means guaranteed to work.
EE has sent me an email asking me to mark this question as solved. It's not.
14-07-2017 06:50 PM
If the device was bought by yourself as pay as you go device (handset and SIM together) and registered in your name the unlocking will be free of charge.
If the device is second hand the charge of £8.99 would still stand.
You do need to give customer services a call as instructed above.
14-07-2017 08:41 PM
@LexAntonia Try this
:+44 (0) 7953 966 250.
And yes this does work when outside the UK as it’s the number you dail to call EE customer services when outside the UK.
14-07-2017 08:43 PM
Try calling it over Skype for free.