by oktkanko

Unlocking Pay as Go device failed

Hi there,


I purchased Pay as you Go device from EE Store in December 2016. I asked to unlock device straigh away, but for some reason I didn't receive any notifications and it wasn't unlocked either.


So I followed instructions:

and submitted form:


A few days later I received text message that my device couldn't be unlocked and asked me to fill the same form.


I am super confused. Can anyone please help me understand what's going on?

EE Employee

Re: Unlocking Pay as Go device failed

Hi and welcome to the Community @oktkanko


Please do give customer services a call as they will have to fully register your details, then pass you over to the unlocking team to complete the unlock.


Hope this helps,



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