by jmianne
Explorer

Unlocking Nokia Lumia 635, no news

Hello,

 

I filled up the online form to get my Nokia Lumia 635 unlocked on the 15.12.2016 and I still haven't received any news from ee. I understand Christmas and New year happenned in between but I was wondering when I will get news and hopefully the code from ee?

 

Any ideas?

 

Thank you for your help,

Kind regards.

 

Joffrey

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: Unlocking Nokia Lumia 635, no news

Hi @jmianne You should have heard by now. To be honest it would be best to call EE and ask what's happening as it should have been done by now unfortunately on here no one has account access 

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by jmianne
Explorer

Re: Unlocking Nokia Lumia 635, no news

Hi Damienw1,

Thanks for your answer.
I'm currently abroad (in France) and tried to contact ee at the following
number: +447953966250
Unfortunately as I do not owned an ee number anymore I can't get through
the robot system to talk to someone. Can you help me to get in touch with
someone at ee?

Again, thank you for your help

Joffrey
by Brilliant Contributor
Brilliant Contributor

Re: Unlocking Nokia Lumia 635, no news

@jmianne I will tag in a staff member to see if they can get you help via live chat 

 

@Richard_C Can you help with this? 

 

Thanks 

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If you think I helped please feel free to hit the "Star" button below.
by
EE Community Support Team

Re: Unlocking Nokia Lumia 635, no news

Hi @jmianne

 

I have sent you a private message here however we are having a problem with the link.

 

If it does not work, you will need to please try us again on the numbers I have provided.

 

Please don't worry, even if your number is not recognised, then you will eventually be put through to an operator.

 

Thanks for the tag on this @Damienw1 🙂

 

Cheers

 

Richard

 

🙂

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