by palomabarreau Investigator
Investigator

Unlocking EE phone with foreign number

Hello 🙂

 

I am not an EE customer.

I bought a samsung S8 locked on EE, I tried too unlock it via this website but as I have a french number it doesn't work .. How can I unlock it ?

 

Thank you, 

Paloma 

11 REPLIES 11
by
EE Community Support Team

Re: Unlocking EE phone with foreign number

Hi and welcome to the community @palomabarreau. 🙂

 

Requests for unlocking second hand devices cannot be made via the online form.

 

It will cost £8.99 to unlock the device and you’ll need to call us on +44800 956 6000 to request this.

 

You will need:

 

  • IMEI number of the phone or device (you can enter *#06# on the device to get this)
  • Contact number
  • Contact email address
  • UK credit or debit card to make the payment

 

Hope this helps. 🙂

 

Chris

by palomabarreau Investigator
Investigator

Re: Unlocking EE phone with foreign number

Hello Christopher ! 

 

I just tried to call the number you gave me but it doesn't work... Do you know an other way to get the unlock number ?

 

Thank you, 

 

Paloma 

by Grand Master
Grand Master

Re: Unlocking EE phone with foreign number

@palomabarreau  try this number 44 7953966250 just to add you have to pay via a UK credi/debit card. 

 

by palomabarreau Investigator
Investigator

Re: Unlocking EE phone with foreign number

Hello Chris, 

 

I don't have a UK credit card, I just have a french credit card.. No other ways ..?

 

It seems like I will not succeed in unlocking my phone 😞

 

 

by
EE Community Support Team

Re: Unlocking EE phone with foreign number

Do you know the original owner, @palomabarreau?

 

You could ask them to request this through the original account.

 

Chris

by palomabarreau Investigator
Investigator

Re: Unlocking EE phone with foreign number

I can try to contact him,       if he is ok to responds .. 

 

Paloma

by palomabarreau Investigator
Investigator

Re: Unlocking EE phone with foreign number

I am back ! 

 

What is the cost if the original owner (that is not anymore) tries to unlock via the website ?

 

Thank you, 

Paloma 

 

 

by Ace Contributor
Ace Contributor

Re: Unlocking EE phone with foreign number

@palomabarreau it would be free for the original owner.

by Grand Master
Grand Master

Re: Unlocking EE phone with foreign number

@palomabarreau  @David   It would be free providing the original owner got the device directly from EE and not via a 3rd party seller.

 

by Ace Contributor
Ace Contributor

Re: Unlocking EE phone with foreign number

@Chris_B yeah true.

by
EE Community Support Team

Re: Unlocking EE phone with foreign number

Hi there @palomabarreau

 

Thanks for coming back to us.

 

Do you know when the phone was purchased originally and where?

 

Also. was this on pay as you go or pay monthly?

 

Leanne 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.

Recent solutions