28-01-2018 08:26 PM
I’m confused and just a little bit agitated with the conflict of information I’m receiving from EE. My 24 month contract is up very shortly and in the interests of economy I have decided to go SIM only with another provider. So at some stage I will need to get my iphone unlocked which I thought would have been done after reading on the EE website that after 1st September 2015 this process will be done automatically. While speaking with a member of the call centre I mentioned this and he denied all knowledge of this automated process and just kept saying he will send a form and I will need to pay £8.99 to get it done. I tried directing him to the website but he flatly refused to either investigate or direct me to a more senior operative. Can anyone please clarify this situation for me – is it automatic or is it a manual process which costs. Many thanks.
28-01-2018 08:38 PM
@Otterboy43 That’s iPhones purchased after that date get unlocked automatically at 21 months. It’s free and you’ll not need to pay at all. I highly recommend that you call again and you should get through to someone that knows this rule.
If you got the device from a different source not directly through EE there will be a charge as EE only unlock devices they they supply you for fee
28-01-2018 09:47 PM
Many thanks for your response Chris. My 24 month contract is up on 19th Feb so I intend to arrange the changeover soon after that. I have advised EE of my intentions and received a PAC number. I was just feeling a bit jittery about the unlocking procedure but from what you say I should be OK and my phone should have been unlocked after 19th Nov 2017. I'll speak to EE again and hope I get a more knowledgeable operative. Thanks again.
29-01-2018 08:40 AM