20-08-2019 01:08 PM
Unlocked a old handset yesterday to use with a pay as you go on a different network for my daughter but it's still not active all fine on the network side of things, how long until the phone is officially unlocked???
20-08-2019 01:18 PM
@Djrymer did you request the unlock of the handset yesterday or did you receive confirmation that the handset has been unlocked and you have now entered the code on to the device to unlock it. ? Because if you have entered the code to unlock the device to use on any network is a work straightaway. So I assume it’s the former and you’ve only requested the unlock. EE will be in touch when it’s done and depending on that device you might need to enter a code, and this takes up to 10 days.
20-08-2019 03:21 PM
20-08-2019 03:52 PM
20-08-2019 04:55 PM
20-08-2019 04:56 PM - edited 20-08-2019 04:58 PM
@Djrymer Is the sim your putting in the device activated?
once you put the code in the device is unlocked. Nothing else needs to be done.
20-08-2019 05:01 PM