by Djrymer Investigator
Investigator

Unlocked a old handset how long until it works on another network?

Unlocked a old handset yesterday to use with a pay as you go on a different network for my daughter but it's still not active all fine on the network side of things, how long until the phone is officially unlocked???

14 REPLIES 14
by Grand Master
Grand Master

Re: Unlocked a old handset how long until it works on another network?

@Djrymer  did you request the unlock of the handset yesterday or did you receive confirmation that the handset has been unlocked and you have now entered the code on to the device to unlock it.  ?    Because if you have entered the code to unlock the device to use on any network is a work straightaway.  So I assume it’s the former and you’ve only requested the unlock.  EE will be in touch when it’s done and depending on that device you might need to enter a code, and this takes up to 10 days.  

by
EE Community Support Team

Re: Unlocked a old handset how long until it works on another network?

Hi @Djrymer

 

Thanks for posting on the community 🙂

 

We aim to unlock all devices within 72 hours.

 

If we need a code from the manufacturer, it may take up to ten days. But we’ll be in touch if that’s the case.

 

We will contact you when the unlocking code is ready 🙂

 

Leanne.

by Djrymer Investigator
Investigator

Re: Unlocked a old handset how long until it works on another network?

Hi Chris_bThanks for the reply i spoke to the EE unlock team they gave me a code over the phone to unlock the phone which it said was successful and ge never mentioned anything about it becoming active in 72 hours.
by
EE Community Support Team

Re: Unlocked a old handset how long until it works on another network?

Hi @Djrymer

 

Thanks for coming back to us.

 

Have you tried another network SIM and entered the unlock code?

 

Leanne.

by Djrymer Investigator
Investigator

Re: Unlocked a old handset how long until it works on another network?

HiYes i have
by
EE Community Support Team

Re: Unlocked a old handset how long until it works on another network?

Thanks @Djrymer

 

This should now be the device unlocked for you.

 

What happens when the other network SIM is in the phone?

 

Leanne.

by Djrymer Investigator
Investigator

Re: Unlocked a old handset how long until it works on another network?

HiIt won't pick up any networks, i have called the other network and they have said there are no issues on from there side.Thanks
by Grand Master
Grand Master

Re: Unlocked a old handset how long until it works on another network?

@Djrymer   Is the sim your putting in the device activated? 

once you put the code in the device is unlocked.  Nothing else needs to be done. 

by Djrymer Investigator
Investigator

Re: Unlocked a old handset how long until it works on another network?

HiYes i have spoken to the other network there is no problem from there end and it has £10 topped up on it which was purchased yesterday.
by
EE Community Support Team

Re: Unlocked a old handset how long until it works on another network?

Hi @Djrymer

 

Do you have another SIM you could try in the phone?

 

Leanne.

by Djrymer Investigator
Investigator

Re: Unlocked a old handset how long until it works on another network?

HiOnly my own which is EE and was previously in the phone 18 months ago
by
EE Community Support Team

Re: Unlocked a old handset how long until it works on another network?

Hi @Djrymer

 

Are you able to try this and see if this works for you?

 

Leanne.

by Djrymer Investigator
Investigator

Re: Unlocked a old handset how long until it works on another network?

I have put my sim in and it picks up EE network 
by
EE Community Support Team

Re: Unlocked a old handset how long until it works on another network?

Thanks for trying this @Djrymer

 

I have sent you a private message on here for some details 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.