by Samson19
New Member

Unlock

Need to unlock old apple 5s phone so grandson can use it 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Unlock

Hello @Samson19

 

Thanks for coming here.

 

From 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.

 

This means you may not need to request your device to be unlocked if you purchased the Apple device on or after 1 September 2015.

 

You can now check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150.

 

If your iPhone does need unlocked, you can find all the information you need for unlocking your iPhone below, select the link that applies to how you purchased the device;

 

 

 

 

Leanne 🙂

2 REPLIES 2
by Grand Master
Grand Master

Re: Unlock

Where did you get this device? Did you buy it yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?

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by
EE Community Support Team
Solution

Re: Unlock

Hello @Samson19

 

Thanks for coming here.

 

From 01 August 2017 any Apple device which was purchased directly from EE on or after 1 September 2015 will be unlocked automatically once the device reaches 18 months old.

 

This means you may not need to request your device to be unlocked if you purchased the Apple device on or after 1 September 2015.

 

You can now check the lock status of your EE Apple device via the online unlock request form or by texting UNLOCK to 150.

 

If your iPhone does need unlocked, you can find all the information you need for unlocking your iPhone below, select the link that applies to how you purchased the device;

 

 

 

 

Leanne 🙂

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