by Sophie07
New Member

Unlock

My phone contract I got 6 months ago and it still won't let me unlock it. I have move to Australia and need it sorting asap 

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Unlock

Hi @Sophiebloom 

 

Your unlock will be available from the 14th July, you are only charged once the unlock has been done successfully.

 

Out of curiosity, where in Oz are you?

 

Many thanks,

 

Lee

15 REPLIES 15
by Profile closed
Not applicable

Re: Unlock

Hello @Sophie07 what problem are you having trying to unlock your phone? Have you tried the online form:

 

https://myaccount.ee.co.uk/device-unlock/

 

🙂

by Sophiebloom Contributor
Contributor

Re: Unlock

Yeah I did that and I got a text saying it hasn't been 6 months but it has??

by Profile closed
Not applicable

Re: Unlock

Hello @Sophiebloom in that case customer service can check why this is happening and process the request over the phone on +447953 966 250 from another phone (lines open 8am UK time). If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

by Sophiebloom Contributor
Contributor

Re: EE Live Chat: ways to chat online

Thank you.

@Leanne_T

are you able to help? 

by
EE Employee

Re: Unlock

Morning @Sophiebloom

 

When did you upgrade?

 

Have you cancelled your contract?

 

Thanks - Karen. Smiley Happy

by
EE Employee

Re: EE Live Chat: ways to chat online

Good Morning @Sophiebloom

 

How can we help today on the community?

 

Thanks - Karen. Smiley Happy

by Sophiebloom Contributor
Contributor

Re: Unlock

I didn't upgrade it was my first contract with you guys and was the beginning of January. I'm having to borrow someone else's phone to put my Aussie sim in atm which is not great 

by Profile closed
Not applicable

Re: Unlock

Hello @Sophiebloom have you spoken to Live Chat using the link above? They have access to accounts and can look in to this further. 🙂

by
EE Employee

Re: Unlock

Hi @Sophiebloom,

 

Have you spoken to the live chat team to confirm start dates of your contract?

 

Where was the device purchased from?

 

Many thanks,

 

Lee

by Sophiebloom Contributor
Contributor

Re: Unlock

I purchased it in Chelmsford high street store. Just checked my app and it was the 14th Jan. Does that mean technically it wouldn't be until 14th July and need to re apply the form?

also will I be charged each time I've done this form as I re did the form again a couple days ago as I was convinced it was 6 months already?

by
EE Employee
Solution

Re: Unlock

Hi @Sophiebloom 

 

Your unlock will be available from the 14th July, you are only charged once the unlock has been done successfully.

 

Out of curiosity, where in Oz are you?

 

Many thanks,

 

Lee

by Sophiebloom Contributor
Contributor

Re: Unlock

Ok thank you. 

I am in Perth 

by
EE Employee

Re: Unlock

Hi @Sophiebloom

 

Enjoy, I have family in Melbourne.

 

One day I will go over lol

 

Many thanks,

 

Lee

by Gatley1990
Visitor

Re: Unlock

Hello I upgraded a couple of weeks

ago and my old phone still isn’t unlocked yet. Can you tell me when it will be unlocked please? 

by
EE Community Support Team

Re: Unlock

Hi @Gatley1990


Welcome to the community. 🙂

 

What date did you request to unlock the device?

 

It can take up to 10 days to fully complete.

 

Find out more about handset unlocking >

 

Chris

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