by Luigi
Visitor

Unlock second hand ee iphone from a foreing country

Hi, my name is Luigi and i'm an italian guy who bought two iphone(a 5s and a 5c) from ebay.

After i received the two phones i discovered that them were sim-locked to EE.

How can i unlock them or request the unlock from Italy?

I will wait for some advice and help.

Best regards 😃

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unlock second hand ee iphone from a foreing country

Hi, 

 

There is a thread in the forums you have posted explaining the process here.

 

Trying to unlock a second-hand phone or device?

  • If you are a non EE customer and have a second hand device that is locked to EE, T-Mobile or Orange, you can request the device to be unlocked by contacting Customer Services.
  • The cost to unlock the device is £8.99.
  • Unfortunately, requests for unlocking second hand devices cannot be made by using the online form.
  • If you discover that the device you have purchased has been blacklisted, your best course of action is to contact the seller. Devices that have been blacklisted have generally been reported as lost or stolen.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Unlock second hand ee iphone from a foreing country

Hi, 

 

There is a thread in the forums you have posted explaining the process here.

 

Trying to unlock a second-hand phone or device?

  • If you are a non EE customer and have a second hand device that is locked to EE, T-Mobile or Orange, you can request the device to be unlocked by contacting Customer Services.
  • The cost to unlock the device is £8.99.
  • Unfortunately, requests for unlocking second hand devices cannot be made by using the online form.
  • If you discover that the device you have purchased has been blacklisted, your best course of action is to contact the seller. Devices that have been blacklisted have generally been reported as lost or stolen.

 

Thanks,




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Unlock second hand ee iphone from a foreing country

Call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team.

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