by phuleproof Investigator
Investigator

Unlock request wasn't processed before number was ported. What do I do?

Received email saying I'll get an SMS to unlock phone, but my number has now been ported to new mobile provider and I can't use the new sim in my phone to get the code to unlock it. 

11 REPLIES 11
by Grand Master
Grand Master

Re: Unlock request wasn't processed before number was ported. What do I do?

by phuleproof Investigator
Investigator

Re: Unlock request wasn't processed before number was ported. What do I do?

@Chris_B Hi Chris, it's an iphone

by Grand Master
Grand Master

Re: Unlock request wasn't processed before number was ported. What do I do?

@phuleproof  Keep your new sim in the device as you don’t actually receive a code to unlock it.  All iPhone locks are controlled by apple and once it’s ready everything is done automatically on the device just by putting a different sim in the device.  

 

How long ago did you request the unlock?  

by phuleproof Investigator
Investigator

Re: Unlock request wasn't processed before number was ported. What do I do?

@Chris_B, only a couple of days, so there's another 24 hours before I was expecting it to be done at the latest, as they said 24-72 hours. I was just worried as the phone doesn't work with the sim in. 

by Grand Master
Grand Master

Re: Unlock request wasn't processed before number was ported. What do I do?

@phuleproof  It doesn’t matter about not working at the moment at all.  EE try to achieve unlocks within 72 hours but it’s actually can be up to 10 days.  Most iPhone unlocks are done with in the 72 hour time slot though.  

by Grand Master
Grand Master

Re: Unlock request wasn't processed before number was ported. What do I do?

To receive an SMS to your no. you don't need the SIM with that no. in device to be unlocked. Just keep your SIM in the phone it works in & the SMS will arrive there.

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by
EE Community Support Team

Re: Unlock request wasn't processed before number was ported. What do I do?

Good Morning @phuleproof.

 

Welcome to the community.

 

I see you've had some great advice already from @XRaySpeX and @Chris_B.

 

Let us know if you have any further questions 🙂

 

Jon

Highlighted
by phuleproof Investigator
Investigator

Re: Unlock request wasn't processed before number was ported. What do I do?

@Jon_K Hi Jon, 

Is there any way of finding out how long until it's actioned? I've seen some horror stories on here and can't afford for it to take longer than 72 hours, so I'm a little concerned. 

I've tried calling EE directly, but as soon as I enter the phone number for my account, I'm told that the account is closed and the call gets hung up. 

by
EE Community Support Team

Re: Unlock request wasn't processed before number was ported. What do I do?

Hi @phuleproof.

 

Could you try another network's SIM in the phone just to make sure it isn't already unlocked?

 

We can't check the progress of your unlock, but if it goes over 72 hours just let me know 🙂

 

Jon

by phuleproof Investigator
Investigator

Re: Unlock request wasn't processed before number was ported. What do I do?

Hi @Jon_K

 

I've tried that and it's definitely still locked. 

 

I'm off on holiday and will need to be able to receive texts and emails whilst away, so really need it sorting by today. 

by
EE Community Support Team

Re: Unlock request wasn't processed before number was ported. What do I do?

Thanks for trying anyway @phuleproof.

 

Fingers crossed it will be sorted within the 72 hours, but as @Chris_B mentioned earlier it can take up to 10 days for an unlocking request to go through.

 

Keep us updated though!

 

Jon

 

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