by Profile closed
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Unlock request says iphone7 is unlocked but it is not.

Hello,

Going abroad (US) soon and need to use a local sim while away. Requested an unlock for my iPhone 7 yesterday (called 150) and yes I meet all of the requirements and agreed the £8.99 charge can be added to my bill...so was expecting the unlock instructions to arrive within 10days.

 

Just got a text saying the phone is already unlocked, but it is definitely not. I've already got another network's sim (from Three) in it now to test it and I'm getting the dreaded Sim Not Supported....request this iPhone be unlocked by your carrier.

 

I've already reset and restored, removed the 3 sim and replaced, turned off, turned on and it remains unsupported so I'm unable to complete set up. However when I pop in my EE or old T-mobile sim it works just fine.

 

Please help!Woman Sad

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: Unlock request says iphone7 is unlocked but it is not.

Hi @Karen_C

 

Perfect timing, reminded me to get on the phone and sort this out. I'm just speaking to a great CS advisor called Dan and apparently the previous advisor I spoke to took down the wrong imei number....and has probably unlocked someone's iphone....

 

Smiley FrustratedWoman LOL

 

Just getting mine sorted now.

 

Thanks again and have a great weekend!

16 REPLIES 16
by Brilliant Contributor
Brilliant Contributor

Re: Unlock request says iphone7 is unlocked but it is not.

Hello @Profile closed,

 

Welcome to the community,

 

It looks like you will have to get in touch with EE and speak to customer service. Also try logging into I-Tunes and go to your account.

 

Another question is, where did you get your phone from? Are you a pay as you go or have a personal monthly contract?

by
EE Employee

Re: Unlock request says iphone7 is unlocked but it is not.

Hi @Profile closed

 

Do you know anyone with an o2 or voda SIM that you could try in the phone?

 

I've heard other people say they've has issues completing an unlock with a three SIM.

 

Thanks - Karen. Smiley Happy

by Profile closed
Not applicable

Re: Unlock request says iphone7 is unlocked but it is not.

Thanks for the itunes suggestion -did that already, no joy.

It's a Pay monthly and was an upgrade via EE direct last year.

by Profile closed
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Re: Unlock request says iphone7 is unlocked but it is not.

Thanks Karen, unfortunately the o2 sim I can get hold of is the wrong size!

I might have a giffgaff sim... somewhere... do you think that one might help?

by Brilliant Contributor
Brilliant Contributor

Re: Unlock request says iphone7 is unlocked but it is not.

@Profile closed, Sorry that did not work, have you been able to try what @Karen_C suggested? Do you know anyone with a different sim card other than three? You may be able to test it in a store, possibly.

 

You could try giff gaff and see what happens.

by Profile closed
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Re: Unlock request says iphone7 is unlocked but it is not.

Also I will definitely want to use this 3 sim in the phone at some point anyway, as it's my other line.

by Brilliant Contributor
Brilliant Contributor

Re: Unlock request says iphone7 is unlocked but it is not.

@Karen_C, wanted you to try a different sim card other than three to complete the unlock, and if this is completed and works with other sim cards, then there should be no reason why three sim card should not work once you know the phone is unlocked.

by
EE Employee

Re: Unlock request says iphone7 is unlocked but it is not.

Hi @Profile closed

 

The giff gaff one would be worth a try.

 

The three SIM will work in the phone once it's unlocked - it's just to complete the unlocking process.

 

Thanks - Karen. Smiley Happy

by Profile closed
Not applicable

Re: Unlock request says iphone7 is unlocked but it is not.

Many thanks @Karen_C Smiley Happy...now of to hunt for that giff gaff!

 

Appreciate the help @Schockwave!

by Brilliant Contributor
Brilliant Contributor

Re: Unlock request says iphone7 is unlocked but it is not.

You are welcome @Profile closed, glad to try and help, let us know how you get on and hope you have a good time in the US.

by
EE Employee

Re: Unlock request says iphone7 is unlocked but it is not.

No problem at all!

 

Let us know how it goes!

 

Thanks - Karen. Smiley Happy

by Profile closed
Not applicable

Re: Unlock request says iphone7 is unlocked but it is not.

Hi @Karen_C

 

Managed to find a Tesco mobile nano sim...but still no joy...the same message came up: Sim Not Supported....request that this iPhone be unlocked by your carrier.

 

I honestly think this phone is not unlocked (or perhaps hasn't been done correctly) because I've unlocked iphones before with Tmobile/EE and never had this problem.

 

I'll try and get hold of a Voda nano sim from a friend tomorrow to give it the final try, but in the meanwhile I've submitted another unlock request (using the online form this time).

 

Thanks again.

by
EE Employee

Re: Unlock request says iphone7 is unlocked but it is not.

Hi @Profile closed

 

Thanks for trying!

 

It does sound like it may not be unlocked.

 

If you still have no joy with the Voda SIM let me know.

 

Thanks - Karen. Smiley Happy

by Profile closed
Not applicable
Solution

Re: Unlock request says iphone7 is unlocked but it is not.

Hi @Karen_C

 

Perfect timing, reminded me to get on the phone and sort this out. I'm just speaking to a great CS advisor called Dan and apparently the previous advisor I spoke to took down the wrong imei number....and has probably unlocked someone's iphone....

 

Smiley FrustratedWoman LOL

 

Just getting mine sorted now.

 

Thanks again and have a great weekend!

by
EE Employee

Re: Unlock request says iphone7 is unlocked but it is not.

Oh dear! :smileyconfused:

 

Happy to hear it's all getting sorted.

 

No problem at all - you too!

 

Smiley Very Happy

by Brilliant Contributor
Brilliant Contributor

Re: Unlock request says iphone7 is unlocked but it is not.

Glad to hear @Profile closed, that you are now getting it sorted. Thank you for letting us know.

 

Agree, Dan is a helpful advisor from CS, he helped me once, too.

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