17-01-2018 09:45 AM
Hi, I've been looking through the answers and found many instances of "Call support if you're not a customer", but all the numbers lead to a service that requires an EE phone number to get me through to a person. Is there another way to go about it?
17-01-2018 09:46 AM - edited 17-01-2018 09:47 AM
@James_B, perhaps you can shed some light? Thanks in advance.
17-01-2018 09:59 AM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.