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Explorer

Unlock phone purchaced on ebay, not in the uk

Hi, I purchased a phone on ebay and wish to unlock it, I am not in the uk nor a resident

 

regards,

 

fry

1 SOLUTION

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Explorer
Solution

Re: Unlock phone purchaced on ebay, not in the uk

Cheers for the information, since no online version, i unlocked it myself and its working away now. Thanks the the info guys.

View solution in original post

3 REPLIES 3
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by Grand Master
Grand Master

Re: Unlock phone purchaced on ebay, not in the uk

Hi @fry 

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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by Grand Master
Grand Master

Re: Unlock phone purchaced on ebay, not in the uk

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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Explorer
Solution

Re: Unlock phone purchaced on ebay, not in the uk

Cheers for the information, since no online version, i unlocked it myself and its working away now. Thanks the the info guys.

View solution in original post

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