by Prawnyloks Established Contributor
Established Contributor

Unlock old iPhone before passing to friend

Hi, I have an old iPhone 5 I want to pass on to a friend who doesn't use EE and need it unlocking. I don't have a spare sim to use in it, but should be able to get this iPhone 5 unlocked for free as I originally bought it with EE (well T-Mobile actually) many moons ago.

How do I go about doing this without a sim? Can I get my friend to put her sim in and then unlock it? Obviouly I don't want her to incur any unnecessary charges!

All help greatly received.

16 REPLIES 16
by Grand Master
Grand Master

Re: Unlock old iPhone before passing to friend

@Prawnyloks Just fill out THIS.  You don’t need a Sim in the device you wish to unlock. 

by Prawnyloks Established Contributor
Established Contributor

Re: Unlock old iPhone before passing to friend

Thanks for the help, but the form needs the phone number of the iPhone without a SIM to unlock it. Hmm… any ideas? Obviously no SIM = no phone number.

by Grand Master
Grand Master

Re: Unlock old iPhone before passing to friend

@Prawnyloks  You need to put the number that was used with this device.   It’s doesn’t need a sim in the device. 

by Prawnyloks Established Contributor
Established Contributor

Re: Unlock old iPhone before passing to friend

That will be the number I’m still using and will mean adding the same number twice. Once for contact and for unlocking. That won’t affect anything with my account will it? My new iPhone is already unlocked as standard.

by Grand Master
Grand Master

Re: Unlock old iPhone before passing to friend

@Prawnyloks It will not affect anything.  Just make sure the IMEI number is correct as you will have to manually enter this.  

by Prawnyloks Established Contributor
Established Contributor

Re: Unlock old iPhone before passing to friend

Thanks for your help Chris. I’ve filled in the form using my number and should get instructions via sms within 72 hours. Fingers crossed it works. I will report back once it’s done or if I hit further problems 👍🏻

by Grand Master
Grand Master

Re: Unlock old iPhone before passing to friend

@Prawnyloks  please do could back if you have any issue,  and please do let us know if everything goes as it should.    

by
EE Community Support Team

Re: Unlock old iPhone before passing to friend

Morning @Prawnyloks

 

Thanks for coming to the community.

 

As @Chris_B has advised, you shouldn’t have any problems with the unlock with the details you have entered.

 

Let us know how you get on 🙂

 

Leanne.

by Prawnyloks Established Contributor
Established Contributor

Re: Unlock old iPhone before passing to friend

Just a quick update…

It’s 5 working days on and I’ve not heard anything back. Does it usually takes this long?!

by Grand Master
Grand Master

Re: Unlock old iPhone before passing to friend

@Prawnyloks  It takes up to 10 days.  Nothing about working days.  And yes it can take this long as it says up to 10 days

by
EE Employee

Re: Unlock old iPhone before passing to friend

Hi and welcome to the community @Prawnyloks

 

Once it reaches the 10 days let us know and we can certainly look into the delay 🙂

 

Many thanks,

 

Lee

by Prawnyloks Established Contributor
Established Contributor

Re: Unlock old iPhone before passing to friend

Cheers guys. I guess with the info I received saying 72 hours I sort of assumed that was the standard. Hey ho 🙄

by Prawnyloks Established Contributor
Established Contributor

Re: Unlock old iPhone before passing to friend

Ok, it’s now 11 days and I’ve still not heard anything back. Please can someone suggest the next course of action?

by Grand Master
Grand Master

Re: Unlock old iPhone before passing to friend

@Prawnyloks  You now need to call customer services about this.  

by
EE Community Support Team

Re: Unlock old iPhone before passing to friend

Good Afternoon @Prawnyloks

 

Thanks for coming back and letting us know.

 

I have sent you a private message on here to get some details so we can get this looked into.

 

Speak soon, Leanne.

by Prawnyloks Established Contributor
Established Contributor

Re: Unlock old iPhone before passing to friend

Replied to you message leanne_T 👍🏻

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