Highlighted
by Investigator
Investigator

Unlock my second hand device

‎13-01-2018 02:16 AM Hi I am looking to unlock my second hand iphone xxxxxxxxxxxxxxx imie  which is locked on EE.  Also I want my son's phone to be unlocked. Thanks for your help

 

[mod edit: please do not post personal information on the public board. Thanks!]

5 REPLIES 5
Highlighted
by Investigator
Investigator

Re: Unlock my second hand device

xxxxxxxxxxxxxxx my iphone imei. this device second hand purchase. first owner information not for me. please help me i want unlock my device. i am this time another country (South Sudan) who can help me i want unlock my device. please help me. i am student i have not in unlocking pay money. i hope help for me in ee community. thank you.

 

[mod edit: please do not post personal information on the public board. Thanks!]

Highlighted
by Grand Master
Grand Master

Re: Unlock my second hand device

@tng07 :

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by Investigator
Investigator

Re: Unlock my second hand device

Dear Sir/Madam
i have not uk bank card. anothdr country card accept or not ?
--


* Best regards. *

*Tek **********

*UNMISS**| ********************

*Mobile: *************

*Email:*********************

 

[mod edit: please don't post personal information on the public forum]

Highlighted
by Grand Master
Grand Master

Re: Unlock my second hand device

No, UK only, EE being a UK co. for UK residents.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by
EE Community Support Team

Re: Unlock my second hand device

Morning @tng07

 

Thanks for coming to the community.

 

I am sorry to unlock a second hand EE phone we would need the £8.99 paid with a UK credit or debit card. 

 

It may be worth contacting the seller to see if they can help you with unlocking the device.

 

Thanks.

 

Leanne.

 

 

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