by aureliavaleanu Investigator
Investigator

Unlock my second hand device

Hi

I am looking to unlock my second hand Samsung galaxy S6 edge which is locked on EE. I mention that I am currently on SIM only plan pay monthly but the devise is bought from Ebay. Could u please let me know how I can get the unlocked code for It? Also I want my son's phone Samsung S7 edge to be unlocked.

Thanks for your help 

1 SOLUTION

Accepted Solutions
by aureliavaleanu Investigator
Investigator
Solution

Re: Unlock my second hand device

I ve checked my spams too and it s not there either

11 REPLIES 11
by Ace Contributor
Ace Contributor

Re: Unlock my second hand device

by
EE Community Support Team

Re: Unlock my second hand device

Good Morning @aureliavaleanu

 

Thanks for coming here for help.

 

If you give us a call on 150 our customer service team will be able to help you get this phones unlocked. It will cost £8.99 to unlock the device. 

 

Requests for unlocking second hand devices cannot be made via the online form.

 

The team will be able to help get your son's phone unlocked as well 🙂

 

Thanks, Leanne.

 

by aureliavaleanu Investigator
Investigator

Re: Unlock my second hand device

I ve called up 150 and I paid but not got any code even though they said it s coming straight away. Thanks

by
EE Community Support Team

Re: Unlock my second hand device

Hi @aureliavaleanu

 

Thanks for coming back to me.

 

We aim to unlock all devices within 72 hours.

 

If we need to contact the manufacturer to get a code, it may take ten days.

But we’ll be in touch if that’s the case.

 

This will be sent to you as soon as possible.

 

Thanks. Leanne.

by aureliavaleanu Investigator
Investigator

Re: Unlock my second hand device

The problem is when I spoke on phone with EE they checked and said they have the code and they send me straightaway 

by
EE Community Support Team

Re: Unlock my second hand device

Hi @aureliavaleanu

 

Was this being sent as a text or to an email address?

 

If this was an email, can check your junk/spam folders.

 

This sometimes can end up in there.

 

Thanks, Leanne.

by aureliavaleanu Investigator
Investigator

Re: Unlock my second hand device

On my email

by aureliavaleanu Investigator
Investigator
Solution

Re: Unlock my second hand device

I ve checked my spams too and it s not there either

by
EE Community Support Team

Re: Unlock my second hand device

Thanks for checking @aureliavaleanu

 

In this case I would suggest giving us a call on 150.

 

The team will be able to get this sent again to you, if the code is ready for your phone.

 

Thanks, Leanne.

by aureliavaleanu Investigator
Investigator

Re: Unlock my second hand device

My problem has been solved. Thank you for your help. 

Regards

Aurelia

by
EE Community Support Team

Re: Unlock my second hand device

No problem @aureliavaleanu

 

Thanks for letting me know 🙂

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