by Nev1111 Investigator
Investigator

Unlock my phone

I need to unlock phone urgently abroad but its not recognising my number. Cant call store

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Unlock my phone

Hi @Nev1111

 

Thanks for coming back to us.

 

We will need to get this looked into for you, you can chat to us on our chat service, which you can find at the bottom of this page

 

Leanne 🙂

10 REPLIES 10
by Grand Master
Grand Master

Re: Unlock my phone

@Nev1111 : Did you buy this device yourself new direct from EE or is it 2nd-hand? The unlocking process & costs are different. Is it on contract or PAYG? How old is it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Nev1111 Investigator
Investigator

Re: Unlock my phone

Bought from ee store. 8 months ago. Thanks

by Grand Master
Grand Master

Re: Unlock my phone

Hi @Nev1111 

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Nev1111 Investigator
Investigator

Re: Unlock my phone

No it doesnt work. Logged in through ee did whole process and it said number not recognised. Thanks

 

Is there a way to contact ee with no call? 

by Grand Master
Grand Master

Re: Unlock my phone

You'd get that error if you'd bought it in a non-EE store, like CPW, but on an EE contract. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Unlock my phone

Hi @Nev1111 

 

Thanks for coming here.

 

Was the phone purchased on pay as you go or pay monthly?

 

Thanks.

 

Leanne.

by Nev1111 Investigator
Investigator

Re: Unlock my phone

Its a 2 year plan, paying monthly. My old number was transfered.

Thanks

by
EE Community Support Team
Solution

Re: Unlock my phone

Hi @Nev1111

 

Thanks for coming back to us.

 

We will need to get this looked into for you, you can chat to us on our chat service, which you can find at the bottom of this page

 

Leanne 🙂

by Nev1111 Investigator
Investigator

Re: Unlock my phone

I cant see the live chat.

Can you please send me a link or email i can write to? Thanks

by
EE Community Support Team

Re: Unlock my phone

Hi @Nev1111

 

Thanks for coming back to me.

 

Sorry we have no email address, a chat option will show when an agent is available, if you log into your My EE online account a chat pop up will show as well.

 

Or you can give us a call on 150 🙂

 

Leanne.

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