by semihdundar3
Explorer

Unlock iPhone

Hello, I am writing from Turkey,Istanbul. I bought second hand iPhone X. But device was arrived me locked from EE.I want to unlock. Can you help me?

4 REPLIES 4
by Grand Master
Grand Master

Re: Unlock iPhone

Hi @semihdundar3 

 

Please read EE guide which explains the process:

HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Unlock iPhone

@semihdundar3 : To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

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by semihdundar3
Explorer

Re: Unlock iPhone

Thanks.I know this way. But this is impossible for me. Because very expensive call from Turkey to UK. Have you any email adress for contact to EE ? 

by
EE Community Support Team

Re: Unlock iPhone

Hi @semihdundar3,

 

Welcome to the EE Community. 🙂

 

Sorry, second hand phones can only be unlocked by calling EE Customer Care.

 

The iPhone will be unlocked automatically once it reaches 18 months old.

 

Find out more in How to unlock a second-hand phone or device locked to EE.

 

Thanks

 

James

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