28-09-2019 08:49 PM
Hello, I am writing from Turkey,Istanbul. I bought second hand iPhone X. But device was arrived me locked from EE.I want to unlock. Can you help me?
28-09-2019 09:05 PM
Please read EE guide which explains the process:
HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?
29-09-2019 12:50 AM
@semihdundar3 : To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
29-09-2019 09:43 AM
Thanks.I know this way. But this is impossible for me. Because very expensive call from Turkey to UK. Have you any email adress for contact to EE ?
29-09-2019 09:52 AM
Welcome to the EE Community. 🙂
Sorry, second hand phones can only be unlocked by calling EE Customer Care.
The iPhone will be unlocked automatically once it reaches 18 months old.
Find out more in How to unlock a second-hand phone or device locked to EE.