by Nalbantovarch Investigator
Investigator

Unlock iPhone X from another Country 2020

Hello! I have just bought a 2nd hand iPhone X, which is locked to EE, and is 1-year old. I am from Bulgaria and the question is how is it possible to unlock the phone if is possible? 
Thank you in advance.

11 REPLIES 11
by Grand Master
Grand Master

Re: Unlock iPhone X from another Country 2020

@Nalbantovarch   You need to call EE customer services to request this, you’ll also need to pay the unlock fee of £8.99 and that’s payable via a UK credit or debit card.   There is no other option available for you to use to pay this fee or request the unlock. If you want to see more information on how to unlock a 2nd hand device click the green wording below.   You have to select what’s applicable to you or the unlock request will definitely fail. 

by Grand Master
Grand Master

Re: Unlock iPhone X from another Country 2020

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Nalbantovarch Investigator
Investigator

Re: Unlock iPhone X from another Country 2020

But how could I call service center while I am out of UK?

by Grand Master
Grand Master

Re: Unlock iPhone X from another Country 2020

Well, you did buy a device locked to a foreign network w/out knowing how to unlock it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Nalbantovarch Investigator
Investigator

Re: Unlock iPhone X from another Country 2020

Yes, because the device is locked to EE and it is supposed to be possible to unlock it. This is the reason I have bought. So, is it possible?

by Brilliant Contributor
Brilliant Contributor

Re: Unlock iPhone X from another Country 2020

It is possible through the method shared above. That's the only way.

 

You need to call and have a UK debit or credit card.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Grand Master
Grand Master

Re: Unlock iPhone X from another Country 2020

It is possible to unlock it, in the way, the only way, we told you.

 

EE is a UK company & does not operate or sell in your country.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Nalbantovarch Investigator
Investigator

Re: Unlock iPhone X from another Country 2020

Is the EE name the new name of T-mobile Orange? 
and is it necessary to bring the phone in UK if I have someone in UK to call and pay 8.99£ ?

Highlighted
by Grand Master
Grand Master

Re: Unlock iPhone X from another Country 2020

EE is the merger of T-Mobile UK & Orange UK.

 

The device does not need to be in the UK; just a phone call needs to be made to EE in the UK.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Nalbantovarch Investigator
Investigator

Re: Unlock iPhone X from another Country 2020

Does Revolut Card count for paying the unlock?

by
EE Community Support Team

Re: Unlock iPhone X from another Country 2020

Good Morning @Nalbantovarch

 

Thanks for coming back to the community. 

 

The cards we accept are:

  • Visa.
  • Visa Debit.
  • MasterCard.

Katie 🙂

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