by Marina96 Investigator
Investigator

Unlock iPhone 8 Plus locked to EE

Hi guys, I live in Italy, and I've bought and iPhone 8 plus on Internet in September. It's locked to EE, and italian sim cards don't work on it. How can I unlock it? If I buy an EE sim card, does it work? The only thing I know is that this phone is under contract, and it ends in April.

Need a huge help, thanks in advance!

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unlock iPhone 8 Plus locked to EE

It's still 2nd-hand in your hands.

 

Yes, you may use it with an EE SIM anywhere in the EU at EE's UK rates.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
8 REPLIES 8
by Grand Master
Grand Master

Re: Unlock iPhone 8 Plus locked to EE

You cannot use a PAYG SIM to unlock 2nd-hand phones.

 

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Marina96 Investigator
Investigator

Re: Unlock iPhone 8 Plus locked to EE

It was brand you, but under contract. I've checked on Internet, and it doesn't seem to be blacklisted or something. Can I use the phone with an EE sim card?

by Grand Master
Grand Master
Solution

Re: Unlock iPhone 8 Plus locked to EE

It's still 2nd-hand in your hands.

 

Yes, you may use it with an EE SIM anywhere in the EU at EE's UK rates.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Marina96 Investigator
Investigator

Re: Unlock iPhone 8 Plus locked to EE

Okay, good to hear it!

I've called EE, and they told me that, since the phone is still under contract, I have to wait 6 months for it to be unlocked, so now I can't use it here in Italy. I'll be in UK soon, and I'll buy a sim card from EE. 

 

Thanks a lot!

by
EE Community Support Team

Re: Unlock iPhone 8 Plus locked to EE

Hello there @Marina96

 

You can pop into an EE store and get a pay as you go SIM.

 

Hope you have a great trip to the UK 🙂

 

Merry Christmas.

by Marina96 Investigator
Investigator

My iPhone is locked to EE

I’ve inserted an EE SIM card and it’s working. Few days more and have to go back to Italy, and once there, if I insert the Italian SIM card will it work or not?

by Grand Master
Grand Master

Re: My iPhone is locked to EE

@Marina96  No it will not the device is locked to EE and you’ve already been told it will not be unlocked for 6 months starting from when the device was original purchased. 

by
EE Community Support Team

Re: My iPhone is locked to EE

Hi @Marina96

 

Thanks for coming to community 🙂

 

The information given by @Chris_B is correct and the device will be locked to EE for the first six months of the contract.

 

Thank you

 

Richard

 

🙂

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