06-04-2018 01:14 AM
Hi I recently reset my iPhone 5 which I have had for about 4 years and now it has become locked to EE. I brought it second hand as unlocked and was using it with three then changed to Tesco but now only EE works?? Do I have to pay 8.99 to get it unlocked again? Or is there another way? And if I do pay what’s to stop it becoming locked again if I decide to reset the phone again?
06-04-2018 01:20 AM
I can only assume it was not properly unlocked when sold to you. It needed to be unlocked by the network.
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
06-04-2018 09:02 AM
06-04-2018 10:11 AM
@rizzard EE can not relock a idevice once it’s unlocked as Apple hold the network lock keys. The only time a idevice will lock back to a network is if the idevice wasn’t officially unlocked via the network in the first place. This is not EEs doing this was done via who ever got the device unlocked via a 3rd party. So it wasn’t officially unlocked to begin with.