by spinstorm Valued Contributor
Valued Contributor

Unlock iPad Pro 2018 - EE unlock site says it isn't locked but it is?

Hoping for an answer here.

 

I am trying to submit my iPad Pro 12.9" 2018  on contract with EE to unlock it as I am going to the US and would like to use it there.

 

When I try and submit the form to unlock it initally says the IMEI is locked; then it doesn't recognise my mobile data phone number - then it asks me for the IMEI again and this time it says it isn't locked. I know it is locked as I tried another SIM card...

 

What is going on? I should be able to submit an unlock request!?

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: Unlock iPad Pro 2018 - EE unlock site says it isn't locked but it is?

Hi @spinstorm

 

Welcome to the EE Community,

 

If the iPad is under 6 months old EE will not unlock it.

 

if it is over 6 months old you can fill in the webform here 

 

https://myaccount.ee.co.uk/app/device-unlock

 

Failing that I would give 150 a call and ask to speak with the unlocking team.

by Grand Master
Grand Master

Re: Unlock iPad Pro 2018 - EE unlock site says it isn't locked but it is?

@spinstorm: Did you buy this device yourself new direct from EE or is it 2nd-hand? The process & costs are different.

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by spinstorm Valued Contributor
Valued Contributor

Re: Unlock iPad Pro 2018 - EE unlock site says it isn't locked but it is?

It was bought on contract from EE. I understand it is less than 6 months old.

 

However, the unlock process should still recognise my IMEI/Number as locked.

I would expect to be told it isn’t long enough or to get an email saying that.

 

But the site doesn’t recognise the number or IMEI as locked.

by
EE Community Support Team

Re: Unlock iPad Pro 2018 - EE unlock site says it isn't locked but it is?

Hi @spinstorm

 

Could you try it again once you've had it for 6 months? It should let you know that it's locked and then you can request to unlock it.

 

Chris

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