by Lindas1
New Member

Unlock huawei P20 pro

Hi, I've had my huawei p20 pro for almost 12 months. I'm moving to Asia so need to insert a new sim. I've tried to go through the process of unlocking with EE, including using the IMEI number. EE says that it can not find my device to unlock it, but when I insert the other SIM it won't find it, how do I resolve this please? 

1 REPLY 1
by Grand Master
Grand Master

Re: Unlock huawei P20 pro

Hi @Lindas1 

 

Is your device definitely locked to EE. Was it purchased from EE?

 

You will need to go via the unlocking process as detailed in EE guide. If you have any problems you will need to speak to CS.

 

Thanks




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