08-06-2018 12:08 PM
I'm trying to unlock my Samsung Galaxy S7 as I'm moving to Australia soon. I've been though the online form and keep getting an error message saying something went wrong and to fill it in again.
My ideal solution as I'm almost 23 months through my contract would be to pay off the remainder of my deal and then have the phone unlocked, but as I'm abroad currently I'm struggling to get in touch with EE online to deal with it.
Any help would be greatly appreciated.
08-06-2018 01:55 PM
@Edfricker Just to check was this device a replacement via insurance at any time ?
08-06-2018 02:08 PM
@Edfricker Try the unlock long form again and if you make an error close is down and start again. I had a issue when I first used this and no matter what I did it didn’t work until I deleted my browser history and tried again.
08-06-2018 02:51 PM
I've tried both suggestions (clearing cache and browsing history, and a different browser) with no luck. I might be able to get access through a laptop in a few days so I can try on a different device which may help.
In the meantime is there a good way of contacting an EE account manager directly while I'm abroad (without racking up massive call fees)
Thanks for the help