by JessicaTame
Explorer

Unlock email received but not worked

Hi,

 

In August 2015 I applied to unlock my iPhone 6. Upon trying to change providers, when putting a different network sim in my phone it does not work.

 

can anyone advise?

1 SOLUTION

Accepted Solutions
by JessicaTame
Explorer
Solution

Re: Unlock email received but not worked

Hi,

Yes I wasn’t charged around £8

 

I received an email saying it would take 10 days but never got a code.

 

I bought the device from EE yes and I tried a 3 SIM card

4 REPLIES 4
by Grand Master
Grand Master

Re: Unlock email received but not worked

@JessicaTame  Back in 2015 was you charged for this ?  

 

Did you you get this device yourself from EE ? 

 

 

What network SIM card are you trying in the device? 

by JessicaTame
Explorer
Solution

Re: Unlock email received but not worked

Hi,

Yes I wasn’t charged around £8

 

I received an email saying it would take 10 days but never got a code.

 

I bought the device from EE yes and I tried a 3 SIM card

by Grand Master
Grand Master

Re: Unlock email received but not worked

@JessicaTame  Try using a different network SIM card as 3 SIM cards don’t always work and can cause this issue of not processing the unlock on the device.  O2 or Vodafone are best,  and you don’t need a code as it’s all controlled by Apple and using a different network SIM card activates the unlocking process on the device. 

by
EE Employee

Re: Unlock email received but not worked

Hi and welcome to the community @JessicaTame

 

When you unlock an iPhone you are not sent a code, to complete an unlock please please an active network SIM card into your device and complete a backup and restore.

 

This should then unlock correctly for you.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.