by ea84 Investigator
Investigator

Unlock code not received - Samsung J3

Hi, web form submitted several weeks ago for Samsung Galaxy J3 - but no unlock code received yet. Please help, thank you.

6 REPLIES 6
by Grand Master
Grand Master

Re: Unlock code not received - Samsung J3

@ea84   When you don’t hear anything back it means that 1 you didn’t request the unlock correctly or 2 the device is not eligible to be unlocked.

 

 

where did you get the device from?  Are you on contract or PAYG ? 

by ea84 Investigator
Investigator

Re: Unlock code not received - Samsung J3

Hi, it is an old phone I had that is now out of contract. I am still an EE customer, currently on contract with a Galaxy S8.

 

I supplied the IMEI and answered all the questions, so I don't know what else to do.

by Grand Master
Grand Master

Re: Unlock code not received - Samsung J3

@ea84   Did you give the correct IMEI number?  Did you put the phone number that was used in that device? Did you get that device from EE ? 

by ea84 Investigator
Investigator

Re: Unlock code not received - Samsung J3

Hi, IMEI was correct and the web form confirmed the phone model. I used my current number which was also used for that phone. I got the device on a previous EE contract so I thought it would be a simple unlock request.

 

Thank you for your replies. I suppose I can try the web form again.

by Grand Master
Grand Master

Re: Unlock code not received - Samsung J3

@ea84  I would call customer servics about this,. Failed once it'll probably fail again.

by
EE Community Support Team

Re: Unlock code not received - Samsung J3

Hi @ea84,

 

Welcome to the EE Community.

 

I've sent you a private message to get some details so I can help.

 

Thanks

 

James

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