11-04-2017 08:07 AM
Filled in online form more than 3 weeks ago. Got email confirmation saying it'll be 10 days. Still waiting! It's my old device just out of contract when I upgraded on 16 March.
Anyone else waited this long. It's ridiculous.
11-04-2017 09:03 AM
Have you called the unlock team?
What phone are you trying to unlock?
11-04-2017 10:12 AM
Ill be ringing on Friday if I've still had no joy.
Its an iPhone 6 I want unlocking.
Just posting here to see if it's normal to wait this long. 😳
11-04-2017 12:44 PM
Thank you for coming to see us in community 🙂
3 weeks is a long time to wait for unlocking to take place.
It normally takes up to ten days – however sometimes it may take longer if we have to contact the manufacturer.
If you haven't received your code within ten days and haven't received a text saying we're waiting for the codes from the manufacturer, please get in touch with the customer services team.