by omarcherfaoui Investigator
Investigator

Unlock a second hand iPhone 7 locked ee

hello,
I bought a second hand Iphone 7 locked to EE UK with this EMEI xxxxxxxxxxxxxx. And now I am leaving in Morocco and I need to use it with Moroccan SIM card.
I read that i should call the nr 0800 956 6000, but the problem is that i can't call from morocco. i hope there is another solution to contact ee 
Please If you can help i will be very thankful. 
 
1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unlock a second hand iPhone 7 locked ee

@omarcherfaoui: To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card. You could phone that Freephone no.  over Skype for free.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission (I think a iPhone 7 may be less than 6 months old) or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
6 REPLIES 6
by Grand Master
Grand Master
Solution

Re: Unlock a second hand iPhone 7 locked ee

@omarcherfaoui: To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card. You could phone that Freephone no.  over Skype for free.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission (I think a iPhone 7 may be less than 6 months old) or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by omarcherfaoui Investigator
Investigator

Re: Unlock a second hand iPhone 7 locked ee

Thank you very for those important information. But I still have a question it is possible to call even I am in morocco with skype ?
by Grand Master
Grand Master

Re: Unlock a second hand iPhone 7 locked ee

Try it! I don't know Morocco.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Unlock a second hand iPhone 7 locked ee

Hi @omarcherfaoui,

 

Welcome to the EE Community.

 

Contact details can be found on our get in touch page.

 

Thanks

 

James

by omarcherfaoui Investigator
Investigator

Re: Unlock a second hand iPhone 7 locked ee

Hi, thank you a lot and thanks to the community
by
EE Community Support Team

Re: Unlock a second hand iPhone 7 locked ee

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