30-03-2020 07:00 AM
Hi I currently travelled to Kenya and am trying to put my Kenyan sim card but it keeps saying its locked.I bought the phone at an EE store at brent cross.Kindly help as am in mandatory quarantine for 14days and I need to talk to family.
30-03-2020 07:44 AM
Please read EE guide which explains the process:
HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK?
31-03-2020 12:01 AM
@Essyash20 : If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, or is on PAYG you can just apply using the Unlocking your device form and giving the mobile number that it originally came with.
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