25-07-2018 10:38 AM
Hello i bought here in italy a Samsung s8 but it's locked in italy, Samsung uk told me that's it ls blocked from ee carrier.
I can pay to unlock it but i Can't Call and there isn't an email. How i Can do ?
25-07-2018 11:47 AM
There is no email.
Please see EE guide here: https://ee.co.uk/help/help-new/getting-started-and-upgrading/unlock-your-phone/unlock-a-ee-device-to...
You will need to pay to have this device unlocked.
25-07-2018 12:33 PM
I must Call to unlock but i Can't Call because i'm in italy there is no way to unlock it without Call? But via email or other? I can read and write english but i Can't speak it
25-07-2018 01:05 PM
hello you can unlock any phones locked to EE by calling
25-07-2018 01:17 PM
There is no email. The only way is by phoning EE.
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
25-07-2018 01:26 PM
Hello there @Valekdj
Thanks for coming to the community.
As you have purchased a second hand device you would need to call us.
It will cost £8.99 to unlock the device and you’ll need to speak to Customer care to request this.
You will need:
Full information can be found on How to unlock a second hand phone or device support article.