by Abu1 Investigator
Investigator

Unlock Pixel 2 second hand which i didnt know was corporate!

Hi I bought a Pixel 2 off ebay a few months ago. I wasnt told the phone was a corporate device by the seller. I travel a fair bit (4 countries) last year and needed the phone to be unlocked. I rang EE who first couldnt find my IMEI number. I tried today and they have confirmed that its a Microsoft device so I need to contact the original owner. I have messaged him on ebay but I dont know how else to contact him. Dare I say I dont know if he still exists in the world...?!?. 

I understand Pixels self unlock on day 721 but thats 10 Oct which is a few months off. Please help. For what its worth ive been a Tmobile/EE customer for 15+ years.

 

Any advice much appreciated. I have checked facebook but dont know his real name.

7 REPLIES 7
by
EE Community Support Team

Re: Unlock Pixel 2 second hand which i didnt know was corporate!

Hi @Abu1,

 

Welcome to the EE Community.

 

Sorry, phones that are linked to corporate accounts can only be unlocked by the registered owner via their account manager.

 

James

by Abu1 Investigator
Investigator

Re: Unlock Pixel 2 second hand which i didnt know was corporate!

Thanks James but what if the original owner is no longer alive?

by
EE Community Support Team

Re: Unlock Pixel 2 second hand which i didnt know was corporate!

Hi @Abu1,

 

If it's a corporate account, the phone will be registered to the company, rather than an individual.

 

We can't unlock the phone unless the request is coming from the company who own the device.

 

James

by Abu1 Investigator
Investigator

Re: Unlock Pixel 2 second hand which i didnt know was corporate!

Ok so I my only option is to request Microsoft to put in a request to EE? 

 

Thanks for your responses.

 

Abu

by
EE Community Support Team

Re: Unlock Pixel 2 second hand which i didnt know was corporate!

Hi there @Abu1

 

The request would need to come from the company who own the device.

 

Thanks.

 

Leanne.

by Abu1 Investigator
Investigator

Re: Unlock Pixel 2 second hand which i didnt know was corporate!

EE told me its a Microsoft device. Wonder how long they will take lol

by Grand Master
Grand Master

Re: Unlock Pixel 2 second hand which i didnt know was corporate!

@Abu1   You need to ask the person you purchased it from.  They can then will ask the account holder to request this.  No point in asking Microsoft as they’ll have 1000s of devices and they’ll have many many people who take care of the accounts for them.  

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