02-02-2018 06:37 PM - last edited on 03-02-2018 11:03 AM by MichaelL
Hello! I apologize for my English. I'm writing through Google translator. I bought a used phone from a man who was in England. I liked the phone, but it can only be used on your network. Can you send me the unlock code? I'm ready to pay for the service. What do I need to do? I can not call your operator. I do not speak English.
[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]
02-02-2018 06:42 PM
Hello @EugeneFromSPB the only way to unlock a second hand EE device is through customer service on 0800 956 6000 using options 2, 4.
More information on unlocking a second hand device:
02-02-2018 06:47 PM - edited 02-02-2018 06:56 PM
To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.