by Bosskardo Investigator
Investigator

Unlock 2nd hand

How to unlock a Pixel 2 XL that I bought from Amazon. Don't know the number and don't have the original SIM.

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unlock 2nd hand

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone 

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

6 REPLIES 6
by Grand Master
Grand Master
Solution

Re: Unlock 2nd hand

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone 

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by Brilliant Contributor
Brilliant Contributor

Re: Unlock 2nd hand


@Bosskardo wrote:

How to unlock a Pixel 2 XL that I bought from Amazon. Don't know the number and don't have the original SIM.


Hi @Bosskardo 

Please CLICK HERE to review the current unlocking process.

This guide will tell you everything regardless if you have bought it brand new from EE or second hand off sites like eBay or a friend.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Bosskardo Investigator
Investigator

Re: Unlock 2nd hand

OK thanks,

But is there not an easier option (a form or email address)?

Don't look forward to giving the IMEI over phone, easier to write it.

by Brilliant Contributor
Brilliant Contributor

Re: Unlock 2nd hand

No the option you have is given to you.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Bosskardo Investigator
Investigator

Re: Unlock 2nd hand

One more question.

When unlocked will doing a factory reset lock it again?

by Brilliant Contributor
Brilliant Contributor

Re: Unlock 2nd hand

No factory reset will.not relock the device.


BrendonH (Android Expert) Samsung Galaxy S10+ (Android 10/One UI 2.0)
If I have helped please click the THUMB/SOLUTION buttons below

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