by Grand Master
Grand Master

Unlock 2nd-hand iPhone from Spain

Posted in the open:


@richardj78 wrote:

Hi. Recently I bought through ebay an iphone 6s from the company EE. I am Spanish and I live in Spain. The seller told me that I would unblock the company's cell phone but it has been a long time and I can not use it with my sim card. How do I know if the unlocking process has been activated or not? Can you help me?


 

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1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unlock 2nd-hand iPhone from Spain

@richardj78: If it won't work with a SIM from another network it cannot have been unlocked.

 

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. Use the Freephone no. in my sig. over Skype for free. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: Unlock 2nd-hand iPhone from Spain

@richardj78: If it won't work with a SIM from another network it cannot have been unlocked.

 

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. Use the Freephone no. in my sig. over Skype for free. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by richardj78
Visitor

Re: Unlock 2nd-hand iPhone from Spain

I know what it takes to unlock it. The problem is that I live in Spain and I do not have any British bank card. What I am saying is that if there is any way to know if the seller has actually asked to unlock the device. I said yes, but I can not prove it.

by Profile closed
Not applicable

Re: Unlock 2nd-hand iPhone from Spain

Hello @richardj78 you will need a none EE SIM card to test in the device to confirm if it has been unlocked or not.

 

When the none EE SIM card is inserted if you get a pop up asking you to connect to iCloud or iTunes to finish the activation then your device has been unlocked.

 

If you get a pop up saying carrier not supported or the device sits on no service it is still locked to the EE network:

 

https://community.ee.co.uk/t5/Unlocking-devices-and-PAC-codes/How-to-unlock-a-second-hand-phone-or-d...

 

🙂

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