by svesch
Visitor

Unable to unlock my Phone

Hello everybody,

 

some days ago I bought an uses Sony Xperia X via Amazon. Unfortunately this phone seems to have an carrier lock so I can't unlock the Bootloader. I already read the Help Pages about unlocking the phone and found out that I have to call the Customer Service. My problem is that I'm sitting here in Germany and I can't call the Free Call Number from the German Landline.

 

Is there an international number for the Customer Service? Maybe anyone from EE can help me on the direct way, because I see the next Problem with the payment of the costs to unlock the device. I don't have a UK credit or debit card to make the payment...

 

Thanks in advance,

Sven

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Unable to unlock my Phone

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) (you could try over Skype for free) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) only from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: Unable to unlock my Phone

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) (you could try over Skype for free) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) only from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Unable to unlock my Phone

Hi @svesch

 

Thank you for coming to community 🙂

 

@XRaySpeX is right and just to add on to this, please see our Unlocking your EE mobile phone or device support article.

 

I hope you manage to get everything sorted out.

 

Thanks

 

Richard

 

🙂

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