by andrei_niamtu Investigator
Investigator

Unable to unlock google pixel

Hello

 

I have a Google Pixel older than 6 months and tried to get it unlocked form carrier by calling customer service but... got a  refuse. The reason was foggy and without other details, just: "we can tell you the reason because you are not the owner".

Befor buying it I have check to see if IMEI is blacklisted on multiple sites, all of them show the device as: CLEAN.

 

Not sure what to do now, is there another way to get it unlocked from carrier?

Apreciate your response.

 

Regards,

Andrei

12 REPLIES 12
by Profile closed
Not applicable

Re: Unable to unlock google pixel

Hello @andrei_niamtu if you purchased the device yourself you can use the online form to unlock it after 6 months. If it is a second hand device you can only unlock it through customer service on 150 from an EE mobile or landline or 0800 956 6000 options 2, 4 and there will be an unlocking charge of £8.99:

 

https://community.ee.co.uk/t5/Unlocking-your-device/How-to-unlock-your-EE-pay-monthly-phone-or-devic...

 

🙂

by Grand Master
Grand Master

Re: Unable to unlock google pixel

@andrei_niamtu

 

Maybe you should contact the seller? Or check checkmend

 

Thanks, 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by andrei_niamtu Investigator
Investigator

Re: Unable to unlock google pixel

Hi Tom

The device is a second hand device, I am not the original owner. This is my problem:

calling on:

customer service on 150 from an EE mobile or landline or 0800 956 6000 options 2, 4

I get  a  refuse: "we can tell you the reason because you are not the owner".

 

 

by Profile closed
Not applicable

Re: Unable to unlock google pixel

Hello @andrei_niamtu has the device been blacklisted? You can check by using the CheckMEND link @Northerner posted above or trying an EE SIM card in it.

 

If it has been blacklisted then no EE will not unlock it for you under any circumstances I am sorry you will need to contact the seller for a resolution. 🙂

by andrei_niamtu Investigator
Investigator

Re: Unable to unlock google pixel

Hello

I have check it via CheckMEND. Here are the rezults:

 

Database Checks Performed
Ever blocked Caution
Currently blocked Clear
Lost Clear
Stolen Clear
Insurance claim Clear
Possible counterfeit Clear
Registered owner Clear
Possible clone Clear
Contract status Clear
Recipero AssetWatchTM Clear

 

As per CheckMEND:

Ever blocked: The device has been reported lost or stolen in
the past to a mobile network operator (“MNO”).

Currently blocked: The device is not currently recorded as
lost or stolen by MNOs who share their data with us.

 

It looks like the device was blacklisted, but is not anymore, So I see no issues here....

 

Regards,
Andrei

 

 

by
EE Community Support Team

Re: Unable to unlock google pixel

Hi @andrei_niamtu,

 

Welcome to the EE Community.

 

Please contact the original owner of the phone for more information.

 

Thanks

 

James

by andrei_niamtu Investigator
Investigator

Re: Unable to unlock google pixel

Hi James

 

I am unable to contact the person from which I've both the phone, and I am not even sure that he is the original owner. I am stuck here:

device is not blacklisted

EE is unable to unlock it...

 

If there is another option like paying an extra fee.... beside that £8.99, I am wiling to do it...

I don't know what to do from this point.

Appreciate any other options you can provide.

 

Regards,

Andrei

by
EE Community Support Team

Re: Unable to unlock google pixel

Hi @andrei_niamtu,

 

We can only give information about the account status to the registered owner I'm afraid.

 

Thanks

 

James

by andrei_niamtu Investigator
Investigator

Re: Unable to unlock google pixel

Hi James

 

This is understandable, and I am not asking for information about the account status, only for another resolution.

 

Not sure what other option I have now... I am just stuck with a brick now..

Please let me know about other options I can follow, besides thouse mentioned here already.

Apreciate your time

 

Regards,
Andrei

by
EE Community Support Team

Re: Unable to unlock google pixel

Hi @andrei_niamtu,

 

Only the registered owner can help at this stage.

 

We would need to access their account to find out why the phone can't be unlocked. 

 

You should contact the person/retailer you purchased the phone from and explain your situation.

 

Thanks

 

James

by Grand Master
Grand Master

Re: Unable to unlock google pixel

@andrei_niamtu

 

You will need to try a third party unlocking site. 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by andrei_niamtu Investigator
Investigator

Re: Unable to unlock google pixel

Hello Northerner

Could you please give me some examples for third party unlocking site.

Apreciate your answer.

 

Kind regards,

Andrei Niamtu

 

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