23-11-2017 07:01 PM
23-11-2017 07:23 PM
The message is self-explanatory, are you sure your phone is locked to this network?
23-11-2017 07:25 PM
@NATALIAMYSZKA: Have you tried another network's SIM in it to check if it is really locked?
23-11-2017 07:28 PM
@NATALIAMYSZKA Did you get this device yourself from EE ? or is it 2nd hand ?
If its 2nd hand it could be a virgin mobile device so you need to ask them to unlock it.
23-11-2017 07:47 PM - edited 23-11-2017 07:48 PM
1. you can not use the online unlocking form as the device is 2nd hand. And it says this on the online request form. Don’t ignore it as this applies to you and it’s there for a reason.
2 what network did the seller say it was locked too ?
23-11-2017 07:52 PM - edited 23-11-2017 07:53 PM
@NATALIAMYSZKA EE don’t sell phones on eBay so it’s 2nd hand. Doesn’t matter if it’s never been opened or not.
And what device is it. ?
23-11-2017 07:53 PM
You cannot use the online form for unlocking 2nd-hand phones.
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
23-11-2017 08:02 PM
@NATALIAMYSZKA If and only if the device is from EE, EE will not unlock the device for 6 months starting from the purchase date by the original owner.
23-11-2017 09:18 PM
Guaranteed to be reported lost or stolen in 3-6 months.
I would recommend you ask for your money back and buy this handset from Apple.
As others have said the seller is in breach of their contract by selling this phone and in all likelihood you will be the one paying the price when it's deactivated.