by samybee72 Investigator
Investigator

Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

Hi, sorry a bit long winded but basically a couple of weeks ago my phone started saying I wasn't registered to any network. After advice from ee it was sent off for repair through the warrant. 

It came back yesterday still with the same problem. 

After speaking to someone at the store I purchased it from he discovered on the notes that it was actually due to the fact that t mobile had put a block on it as stolen. This isn't the case as I have said handset. Carphone warehouse confirmed this. 

Next step was to call t mobile. They told me to email proof of purchase to "emt-proof@ee.com " which I dI'd 1st thing this morning. This evening I receive an email saying that my email was unable to be sent. Please help. 

9 REPLIES 9
by Grand Master
Grand Master

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

That's not EE's domain. You musta misheard it. Try emt-proof@ee.co.uk .

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by samybee72 Investigator
Investigator

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

My mistake, my email was actually sent to emt-proof@ee.co.uk. I just put the incorrect one on here 😕

by
EE Community Support Team

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

Hi @samybee72

 

Welcome to the community. 🙂

 

I've had a look through our internal directory and cannot find an email to match the one you posted above.

 

I recommend calling our customer support team again.

 

They will be able to look into that further and clarify the email address for you.

 

Please let me know how you get on, I'd love to know what happened.

 

Chris

by samybee72 Investigator
Investigator

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

Hi Christopher

I spoke to a guy in Geek squad this am. I had also sent the email at the same time as the otger one to emt.escalations@ee.co.uk

Which the geek guy confirmed as the correct one, and he also sent a copy from his email, but as yet heard nothing back.

I will be calling customer services this afternoon after work.

Its just frustrating as this is through nothing I've done and suddenly blocked after 6 months of using the phone.

by
EE Community Support Team

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

Thanks for getting back to me, @samybee72.

 

It sounds like the original email address was a bit of a mish-mash of 2 of our internal departments.

 

The emt.escalations email address is one of our active mailboxes and usually relates to device unlocking.

 

Due to limited information and no access to your account, it's difficult for me to say that this is definitely the correct one.

 

Let me know what happens after you have spoken to customer services.

 

Thanks

 

Chris

by samybee72 Investigator
Investigator

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

Hi, so after yet another conversation with customer services the guy was lovely & gave me a months credit for the hassle & also yet another email address....

emt.proof@ee.co.uk.

Unfortunately this also bounced straight back (at this point I could cry!!)

So another phone call & a 4th email address given to me. Thus far nothing has bounced back so hopefully they will get round to answering & sort my problem.

Just so frustrating that it's taken 2 weeks & I'm having to sort this out myself.

The current email address is...

equipment.support@ee.co.uk

I'll let you know if this works!!

 

by
EE Community Support Team

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

Thank you for you patience @samybee72

 

I hope the next time we see a post, it will say that you have sorted this all out.

 

Please let us know what happens.

 

Enjoy your Sunday.

 

Thanks

 

Richard

 

🙂

by samybee72 Investigator
Investigator

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

Soooooooo, after yet another call to EE as I hadn't had a response to my last email on Saturday, I was finally put through to a case worker who pretty much sorted it immediately.

Thank you Jackie over in Ireland!

Just so frustrating that I've had to really chase this for 2 weeks even though the fault wasn't mine.

Oh well, it's sorted now & I'm writing this on my now un-blacklisted phone!! Hooray!

by
EE Community Support Team

Re: Trying to contact emt-proof@ee.com. Email bounced back.....help please!!

Hi @samybee72

 

It's lovely to hear from you again 🙂

 

Really happy to hear Jackie has sorted this all out for you.

 

Thank you for sharing the good news.

 

Richard

 

🙂

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