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by Mary63
Visitor

Suspended account rang Monday they said they would override it

Please advise 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Suspended account rang Monday they said they would override it

Hi @Mary63 

 

You will need to speak to EE CS team, however if your bill is considerably in default, then they may have made the decision to maintain the suspension. 

 

Please also see EE guide on if you cannot pay your bill.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
3 REPLIES 3
by Grand Master
Grand Master

Re: Suspended account rang Monday they said they would override it

This user discussion forum can have no access to your specific account. You need to query this with CS.

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by Grand Master
Grand Master

Re: Suspended account rang Monday they said they would override it

@Mary63   You’ll need to call the mobile care team about this as there is no account access from here. 

by Grand Master
Grand Master
Solution

Re: Suspended account rang Monday they said they would override it

Hi @Mary63 

 

You will need to speak to EE CS team, however if your bill is considerably in default, then they may have made the decision to maintain the suspension. 

 

Please also see EE guide on if you cannot pay your bill.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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