by vinodseshan
New Member

Sim network lcocked

I was having EE contract ( company made on my behalf) while working in UK. Now the plan is surrendered and I have moved out to Germany.  Iam not able to use my phone with other sim cards , as it is showing Sim network locked. How can I get it unlocked and to start using other sim in this phone in Germany.

2 REPLIES 2
by
EE Community Support Team

Re: Sim network lcocked

Hi @vinodseshan

 

Welcome to the community 🙂

 

Have a look at our EE Unlocking Page to see how you can unlock your phone.

 

Jon

by Grand Master
Grand Master

Re: Sim network lcocked

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

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