by Annabakewell
Explorer

Sent PAC code on 03/04/17 and number hasn't transferred yet.

I have entered my PAC code three times now and have received no texts and my number still hasn't changed. 

3 REPLIES 3
by Grand Master
Grand Master

Re: Sent PAC code on 03/04/17 and number hasn't transferred yet.

@Annabakewell. How long have you gave it ?  It does not change straight the way and can take upto 24 hours

by Annabakewell
Explorer

Re: Sent PAC code on 03/04/17 and number hasn't transferred yet.

I entered my PAC code last Monday and nothing so tried it again yesterday morning so has been well over 24 hours for both times. Have tried entering it again today. 

by
EE Employee

Re: Sent PAC code on 03/04/17 and number hasn't transferred yet.

Good Morning @Annabakewell

 

It should only take a maximum of 72 hours for a porting in request to complete - if it was done over a weekend.

 

It would be best to give Customer Services a quick call - they'll be able to check if there's any issues.

 

Thanks - Karen. Smiley Happy

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