06-01-2018 01:47 PM
@Russty62 You will need to call customer services to request this and it will cost you £8.99 and take up to 10 days to process but it should be done within 48 hours starting from Monday if you call today.
06-01-2018 01:50 PM
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.
If that is the case your only remedy is against whoever you got the phone from.
06-01-2018 02:05 PM
I see you have been given some brilliant advice above.
It will cost £8.99 to unlock the device and you’ll need to speak to Customer care to request this. Requests for unlocking second hand devices cannot be made via the online form.
You will need:
Let us know how you get on.