by Russty62

Second hand phone needs unlocked

I have a second hand iPhone 6s I would like to unlock . I am with o2

by Grand Master
Grand Master

Re: Second hand phone needs unlocked

@Russty62  You will need to call customer services to request this and it will cost you £8.99 and take up to 10 days to process but it should be done within 48 hours starting from Monday if you call today. 

by Grand Master
Grand Master

Re: Second hand phone needs unlocked

To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.


Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.


But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.


If that is the case your only remedy is against whoever you got the phone from.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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EE Community Support Team

Re: Second hand phone needs unlocked

Hi @Russty62


I see you have been given some brilliant advice above.


It will cost £8.99 to unlock the device and you’ll need to speak to Customer care to request this. Requests for unlocking second hand devices cannot be made via the online form.


You will need:


  • IMEI number of the phone or device (you can enter *#06# on the device to get this)


  • Contact number


  • Contact email address


  • UK credit or debit card to make the payment



For more information on how to unlock a second-hand phone or device locked to EE > 


Let us know how you get on.



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